E-LEARNING FAQ'S
Q1: Where is the parent portal?
Q2: How to login in parent portal?
1. Username : Enter your StudentID / ParentID. For example 12345
2. Password : Enter 123 at the end of username above. For example 12345123
Q3. Parent portal is not accessible through Student code/Parent Code?
1. Student Code ( 5 digit code) can be found on Student ID Card and on the Fee Receipt/Invoice.
2.Parent Code can be found on Fee Receipt
Q4. What if the net is not working and the student skips the test?
Please intimate on the following email address.
tech-support@pisjes.edu.sa
Q5. In my parent portal i can see only url for MS Team but no username and password?
Please try credentials given below:
User Name: studentid@pisjes.edu.sa
Password: Pisjes@123
Still not working?? Please intimate on the following email address.
tech-support@pisjes.edu.sa
Q6: From where we can see the Schedules/Syllabus?
Please check the below links
1. Junior section https://pisjes.edu.sa/pg-nursery-reception-2/
2. Middle section https://pisjes.edu.sa/middle-school/
3. Senior school https://pisjes.edu.sa/senior-school/
Q7:Will we be e-mailed about the test’s timeslots?
Please check the below links
1. Junior section https://pisjes.edu.sa/pg-nursery-reception-2/
2. Middle section https://pisjes.edu.sa/middle-school/
3. Senior school https://pisjes.edu.sa/senior-school/
Q8: Where do we find the parent code/ student code?
It is on 5 digit student code on student card or account / fee receipt.
Q9: Who to contact for any technical issues with Online Class Application
Please intimate on the following email address.
tech-support@pisjes.edu.sa
Q10 : My one child has login successfully to MS Teams but other child cannot login. Getting error "Something went wrong". What should I do?
Once first child has finished work, please log him/her out from all the windows opened in Browser (Google Chrome etc) and close the Browser. If MS Team is installed on your desktop, please logout from there as well. Then open the Browser again and login other child. You may see login id of first child saved there. Use the "sign in with another account" link and then sign in other child. This may resolve the issue.